Shipping and Returns

SHIPPING

Orders placed on iLOLA Online Shop are prepared by our iLOLA team and delivered by USPS, FedEx or UPS. We ship orders Monday through Friday. Purchases made after 12pm (PST) will not begin processing until the next business day. If you place your order after 12pm (PST) on a Friday, your order will be shipped the following week.

Shipping Costs 

Orders under $50 USD: Shipping charged
Orders over $50 USD ($70 CAD): Free Shipping

Shipping Times

Expected time to process and ship orders is 2-3 business days. Please note that Weekends and Holidays are not considered business days. 

RETURNS AND REFUNDS POLICY

iLOLA support is available weekdays 9am-4pm (PST) at customersupport@ilolatea.com. We do our very best to respond to support emails within 2 business days.  We are not a “big business”. We are a small, family business that strives to give you the best experience in tea and that includes getting back to you in a timely manner.

Return Policy

If you have an item that you wish to return, please email us at customersupport@ilolatea.com and our team members will work with you to resolve the issue. 

In order to receive full credit, all returns must be unopened in their original packaging and in a resalable condition. We do not cover the costs of return shipping charges unless due to company error.

Missing or Damaged Products:

If your item is missing or damaged, please reach out to customersupport@ilolatea.com so we can immediately rectify this issue.

Return Address:

iLOLA LLC
7550 River Road
# 8
Delta, BC V4G1C8
Canada

Your Travel Companion

Take your luxury tea on the go, wherever life takes you.

Tea Disc Traveller

Tea Disc Traveller

Elegance Meets Functionality. Designed for the modern tea lover, this sleek, double-walled thermos is crafted to pres...
$40.00
Shop Now
Tea Disc Humidor | Luxury Storage for Loose-Leaf Tea

Tea Disc Humidor | Luxury Storage for Loose-Leaf Tea

Unlock the Art of Aging Tea with the iLOLA Tea Disc Humidor Starter Set! Ready to elevate your tea ritual? Meet the...
$67.00
Shop Now
Tea

Tea

The Future of Tea, in Every Disc Effortless. Innovative. Pure. Revolutionizing Tea with Every Sip Welcome to a new e...
30 Products
From $5.00 - $18.00
View Collection
Tea Disc Humidor Collection

Tea Disc Humidor Collection

Experience tea at its finest with the iLOLA Tea Disc Humidor, meticulously crafted to preserve and enhance the flavor...
3 Products
From $5.00 - $115.00
View Collection

The Pain of Travelling with tea.

For tea lovers, traveling can be a bit of a tragedy. We’re often forced to settle for sad little tea bags—if we’re lucky enough to find any at all. The flavors are flat, the quality’s poor, and the experience? A far cry from what real tea should be. The options are few, and it’s always the tea drinker who suffers.

So, we created—and patented—a way to travel easily with your favorite loose leaf tea. Enter the Tea Disc: premium loose leaf tea, gently held together with probiotics into what looks like a small cookie. No added sugar. No microplastics. No mess. Just probiotics in a hug.