iLOLA LLC (“iLOLA”, “us” or “we”), owns and operates the website ilolatea.com (the “Site”). These Terms of Use and Sale (“Terms”) constitute a legally binding agreement made by and between iLOLA and you as the user of the Site (personally and, if applicable, on behalf of the third party for whom you are using the Site; collectively, “you”). The Terms govern your use of the retail, membership, and other services we make available on the Site (“Services”).
BY ACCESSING OR USING ANY PART OF THE SITE OR SERVICES, YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREED TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO BE SO BOUND, YOU MAY NOT ACCESS OR USE THE SITE OR ANY SERVICES. If you have any questions about these Terms, please contact us by email at customersupport@ilolatea.com.

1. General

1.1 Eligibility. You understand and agree that to use the Site you must be of legal age (18 years of age or the age of majority in your jurisdiction, or, if you have parental consent, 16 years of age). If you use the Site on behalf of any third party, you agree that you are an authorized representative of that third party and that your use of the Site constitutes that third party’s acceptance of these Terms. In addition, if you have been previously prohibited from accessing the Site or the website of any of our affiliates, you are not permitted to access the Site.
1.2 License to Use the Site. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable right to access the Site and use the Services for your personal, non-commercial use. iLOLA reserves the right to monitor your usage of the Services for the purpose of determining that it complies with these Terms.
1.3 Prohibited Conduct. You may not use the Site or Services other than as expressly permitted by Section 1.2 above. Without limitation, you will not, directly or indirectly: (a) copy, reproduce, modify, distribute, display, create derivative works of or transmit any content on the Site; (b) use the Service or Site commercially; (c) reverse engineer, decompile, tamper with or disassemble the technology used to provide the Services or Site (except as and only to the extent any foregoing restriction is prohibited by a non-waivable provision of applicable law); (d) interfere with or damage the Services, Site, or underlying technology; (e) impersonate or misrepresent your identity or affiliation; (f) attempt to obtain unauthorized access to the Services or Site; (g) collect information about users of the Services or the Site; (h) violate, misappropriate or infringe a third party’s intellectual property or other right, or any social media platform terms; (i) violate any law, rule, or regulation, or (j) interfere with any third party’s ability to use or enjoy, or our ability to provide, the Services or Site.
1.4 Privacy Policy. iLOLA's Privacy Policy (which describes how we collect, use and disclose your personal data, and the basis for this) is incorporated into and is a part of these Terms.

2. Account Registration; Account Use

2.1 Account Registration. To access certain portions of the Site or Services, you may be required to create an account (an “Account”). If you create an Account, you must provide us with complete and accurate information. You must promptly update such information to keep it complete and accurate. You are entirely responsible for maintaining the confidentiality of your password and Account. You are entirely responsible for any and all activities that occur under your Account. You may not use anyone else’s Account at any time.
2.2 Security of Your Account. You agree to notify iLOLA immediately of any unauthorized use of your Account or any other breach of security. We will not be liable for any loss, damages, liability, expenses or costs (including but not limited to legal fees) that you may incur as a result of someone else using your password or Account, either with or without your knowledge. You will be liable for losses, damages, liability, expenses and costs (including but not limited to reasonable legal fees) incurred by iLOLA or a third party due to someone else using your Account, unless such use is due to iLOLA’s willful misconduct.
2.3 No Obligation to Retain a Record of Your Account. iLOLA has no obligation to retain a record of your Account or any data or information that you may have stored for your convenience by means of your Account or the Services.

3. Subscription and Promotions

3.1 Subscriptions. We offer various subscription plans (each, “Subscription”) which include regular shipments of curated assortments or personally chosen consumer products, or which enable digital access to features and benefits available on the iLOLA platform. Our Subscriptions are also subject to our iLOLA’s Subscription Terms, which provide additional information regarding Subscriptions (including term, delivery frequency of Subscriptions that include the iLOLA Collection Box, and pricing).
3.2 SUBSCRIPTIONS AUTOMATICALLY RENEW. YOU ACKNOWLEDGE AND AGREE THAT EACH SUBSCRIPTION AUTOMATICALLY RENEWS, AND YOU WILL CONTINUE TO BE CHARGED, IF APPLICABLE, UNLESS AND UNTIL YOU CANCEL YOUR SUBSCRIPTION, OR WE SUSPEND OR TERMINATE IT, IN ACCORDANCE WITH THESE TERMS AND/OR THE iLOLA MEMBERSHIP TERMS. If You activate a Subscription, You authorize iLOLA and any third parties used to manage subscriptions to periodically charge, on a going-forward basis and until cancellation of either the recurring payments or Your account, all accrued sums on or before the payment due date for the accrued sums. The “Subscription Billing Date” is the date on which You first purchase Your subscription to the Service. For Your “Subscription Fee”, please see Your active order form, as applicable. Your account will be charged the Subscription Fee plus all applicable fees and taxes automatically on or after the Subscription Billing Date. The subscription will continue unless and until You cancel or we terminate Your subscription. The third party subscription partner managing Your payment processing, will charge the periodic Subscription payment plus all applicable fees and taxes to the payment method specified in Your account, which may include billing via an invoice from Us or a third party service. If You believe that We, or our third party subscription party has billed You incorrectly, You must contact Us no later than sixty (60) days after the applicable billing date in order to be eligible for an adjustment or credit, and failure to do so within the aforementioned period will constitute Your agreement that the amounts charged are accurate and valid. Unless otherwise agreed by the parties, You may cancel the Subscription Service by initiating the cancellation process in Your account or contacting us.
3.3 Cancellation Policy. Subscriptions may be cancelled any time, subject to these Terms. In order to cancel your Membership, you must: (a) contact us, indicate that you wish to cancel and follow the instructions that we send you in response; (b) log into your Account, navigate to the “My Subscription” link or “My Subscription and orders” tab, choose Cancel, and follow the instructions; (c) log into your Account, navigate to the Customer Concierge tab, and follow the instructions to cancel, indicate that you wish to cancel and follow the instructions given. You may cancel your subscription at anytime by contacting us. To ensure your cancellation takes effect before your next renewal, you must notify us and complete the cancellation process at least 20 days prior to your next scheduled billing or shipment date. If you cancel fewer than 20 days before your next scheduled billing or shipment date, your cancellation may not take effect until the following cycle. There are no cancellation fees for any non-promotional subscription. Canceling your Membership does not provide you a refund for Subscription payments already processed, nor does it stop a pending charge. Your cancellation will go into effect for the following billing cycle.
3.4 Promo Codes. iLOLA may, from time to time in its sole discretion, offer certain promotional offers and/or promotional codes, for discounts. Promotional offers and codes are non-transferable and are not redeemable for cash, credit, or toward previous purchases. There is no cash alternative. Furthermore, promotional codes cannot be used in conjunction with any other offer or promotional discount, and must be redeemed by the date published, if provided. Lost promotional codes cannot be replaced. Limit one promotional code per customer, unless otherwise specified. Promotional codes are void where prohibited. Any promotional program may be terminated or modified by iLOLA at any time in its sole discretion.
3.6 Subscription Delinquent Accounts. iLOLA reserves the right to cease delivery of products where subscription payments are delinquent. We may suspend or terminate Your access to the Subscription and stop all shipments of orders, if any amount in Your account is due but unpaid. In the event that minimum payment requirements have not been met, in addition to amounts due for the Subscription, iLOLA reserves the right to charge a delinquent account additional fees or charges that are incidental to any chargeback or collection of any unpaid amount, including collection fees.
3.7 Subscription Authorization. You authorize iLOLA or our third party subscription management company to charge all sums for the subscription orders that You make, including all applicable taxes, to the payment method specified in Your account. If You pay any such sums with a credit card, our third party subscription management company, on behalf of iLOLA may seek pre-authorization of Your credit card account prior to Your purchase to verify that the credit card is valid and has the necessary funds or credit available to cover Your purchase.
3.8 Price. iLOLA reserves the right to determine pricing for the Subscription. Unless otherwise expressly set forth in an active order form, iLOLA, at its sole discretion, may change the fees for any feature of the Subscription, including additional fees, shipping or charges, on a going-forward basis. iLOLA, at its sole discretion, may make promotional offers with different features and pricing to any of iLOLA’s customers. These promotional offers, unless made to You, will not apply to the Service we provide to You or these Terms as between iLOLA and You. If the pricing for the Subscription (as such terms are defined in Section 4.6 above) increases, we will notify You, and provide You with an opportunity to change Your Subscription before applying those changes to Your account or charging Your payment details in connection with an automatic renewal. The notification will inform You of how long You have to change Your Subscription before the changes are applied to Your account.

4. Term of Sale

The following terms apply to your purchase of the products offered on the Site (“Products”).
4.1 Product Descriptions. We try to make the Site thorough, accurate, and helpful to our customers. Nonetheless, there may be times when certain information contained on the Site may be incorrect, incomplete, inaccurate, or appear inaccurate because of the browser, hardware, or other technology that you use. We reserve the right to correct errors (whether by changing information on the Site or by informing you of the error and giving you an opportunity to cancel your order) or to update Product information at any time without notice.
4.2 Availability and Pricing. iLOLA reserves the right to change the prices and available Products and Memberships at any time. Quantities of some Products may be limited, and stock cannot always be guaranteed. Products offered for sale on the Site are available for shipment within the United States and Canada, and may be expanded to additional countries in the future. The availability of Products may be limited depending upon the shipment destination. All prices are quoted in U.S. dollars unless otherwise indicated at checkout. Prices do not include any shipping and handling fees, foreign exchange or transaction fees, or any applicable taxes. Any shipping and handling fees, duties and taxes charged or collected by iLOLA will be added to your order and will appear as a separate charge on your order receipt/confirmation.
4.3 Purchasing Products. The display of Products on the Site invites you to make us an offer to buy the Products. Your order is an offer to buy the Products, which we accept only by shipping the Products ordered. Any confirmation that you receive after placing an order does not constitute an acceptance of your offer and is subject to correction before shipment in the event of inaccuracies, errors, Product unavailability, or for any other reason.
4.4 Orders. We have the right to refuse or limit any orders, limit quantities, and Memberships. We will not be liable if a Product is unavailable or if shipment is delayed. To the extent legally permissible, we reserve the right to provide substantially similar products to fulfill your order.
4.5 Returns. We require that the Products are returned to us by post to iLOLA LLC, 1225 E Sunset Drive, Suite 145 PMB 1130, Bellingham, WA, 98226, United States. See our returns policy for additional information.
4.6 Damaged or Incomplete Shipment. If you receive a damaged or incomplete shipment of Products, or if you are otherwise unhappy with any Product, please contact us. We must receive notice of a damaged or incomplete shipment within 14 days of receipt (as shown on by our common carrier’s shipping information). Any refunds or replacements are made solely in our discretion and in accordance with the law.
4.7 Payment. You authorize us (and any payment processor) to charge your payment card for all purchases you make, including regularly for Memberships. We accept the forms of payment stated on the Site and, for credit and debit card payments, charge your credit or debit card when your order is processed. The bank issuing your credit or debit card may control when to release funds in the case of an order cancellation or refund. We reserve the right to use the payment information you provide us in connection with this payment to provide better service to you should you wish to use our service again in the future and to protect us from fraud and other losses. Completion of a payment transaction is contingent upon: (a) you providing complete personal, account, transaction and any other information needed, (b) authorization of the payment by your credit or debit card company, and (c) acceptance of your payment. You may cancel your payment prior to your final submission of it to us. We may, in our sole discretion, cancel your payment at any time by providing notice to you through your contact information or by a notice when you attempt to make a payment. We may cancel a payment or prevent you from initiating future payments for any reason, including, without limitation, the following: (i) if you attempt to use the Services in breach of any applicable law or regulation, including but not limited to the card network rules or regulations; (ii) if you use the Services in breach of these Terms; (iii) if we suspect fraudulent, unlawful or improper activity regarding a payment; (iv) if we detect, in our sole discretion, that your payments have excessive disputes, high reversal rates or present a relatively high risk of losses; or (v) failure to cooperate in an investigation or provide additional information when requested.
4.8 Transfer of Title and Risk of Loss/Damage. Title to and the risk of loss/damage of all Products passes from us to you at the time we deliver the products to the common carrier for shipment; provided however that title to and risk of loss/damage on all Products shipped to customers in the United States passes from us to you upon delivery to you in the United States. By purchasing products on the Site for shipment, you are asking us to engage a common carrier to deliver your order. In doing so, we are providing a service to and acting on behalf of you. We reserve the right to choose any and all procedures, packaging and the common carrier of sold products. We may not be able to have your order shipped to a post office box, to certain addresses or on certain days. We reserve the right to ship your order in multiple boxes or shipments.
4.9 Taxes and Shipping and Handling. Stated prices do not include any customs, duties, sales, use, value-added, excise, federal, state, local or other taxes. You are solely responsible for the payment of such taxes related to your purchase. We have the right to charge you for any taxes that we believe we are required to pay or collect related to your purchase. We reserve the right to charge shipping and handling fees, as determined by iLOLA in its sole discretion, to cover the cost of processing, handling and shipping orders, and which may include amounts incurred for customs, transport and duties as applicable. Any shipping and handling charges will be added to your order and will appear as a separate charge on your receipt/order confirmation.
4.10 Gift Certificates. Gift certificates will expire or decline in value, or not, in accordance with the laws of the purchaser’s location at the time of purchase.
4.11 Personal Use Only. Products are for your personal use only. You agree not to sell or resell any Products you purchase or otherwise receive from us. Except where prohibited by law, we may limit the quantity of Products available for purchase. We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or Products to be provided to you that may result in a violation of these Terms, as we determine in our sole discretion.

Last updated: September 17, 2025

iLOLA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). iLOLA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to Opt out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have a right to opt out of the "sale" or "share" of your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at information@ilolatea.com or contact us at 1901 Cornwall Avenue, #1130, Bellingham, WA, 98225, US For the purpose of applicable data protection laws, we are the data controller of your personal information.

Last Updated: September 9, 2025

These Terms and Conditions (“Terms”) are a legally binding agreement between you and iLOLA LLC (“iLOLA,” “us,” “we”). They govern your use of our website ilolatea.com (the “Site”) and the services, memberships, and retail offerings made available through it (the “Services”).

By using our Site or Services, you agree to these Terms. If you do not agree, you may not access or use the Site or Services.

If you have questions, please contact us at customersupport@ilolatea.com.

Table of Contents

1. General
   
2. Account Registration & Use
   
3. Memberships & Promotions
   
4. Terms of Sale
   
5. Intellectual Property & Third-Party Content
   
6. User Contributions
   
7. Infringement
   
8. Warranties & Disclaimers
   
9. Limitation of Liability
   
10. Indemnity
    
11. Termination & Survival
    
12. Disputes
    
13. General Terms
    
14. SMS / Mobile Messaging Terms
    
    

1. General

1.1 Eligibility. You must be of legal age to use the Site (18, or 16 with parental consent, or the age of majority in your jurisdiction). If you use the Site on behalf of another party, you confirm you have authority to bind that party to these Terms.

1.2 License to Use. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Site and Services for personal, non-commercial purposes, subject to these Terms.

1.3 Prohibited Conduct. You may not misuse the Site or Services. This includes (without limitation): copying or reverse-engineering our content or technology; interfering with security or functionality; impersonating others; harvesting data; violating intellectual property rights; or using the Services for unlawful purposes.

1.4 Privacy Policy. Our Privacy Policy explains how we collect and use personal data. It is incorporated into these Terms.

2. Account Registration & Use

• You may need to create an account to use some Services.
  
• Provide accurate, up-to-date information.
  
• You are responsible for keeping your password secure.
  
• Notify us immediately if you suspect unauthorized access.
  
• You are liable for activity on your account unless caused by iLOLA’s willful misconduct.
  

3. Memberships & Promotions

3.1 Memberships. We may offer subscription plans (“Memberships”), which include recurring product shipments or digital access.

3.2 Automatic Renewal. Memberships automatically renew until canceled. By purchasing, you authorize recurring charges.

3.3 Cancellation. Cancel at any time:

• Email customersupport@ilolatea.com for instructions, or
  
• Log into your Account → My Subscription, or
  
• Use the Customer Concierge tab.
  

Cancellations must be made 20 days before your next bill date to avoid the next charge. No cancellation fees apply.

3.4 Promotions. Promo codes are non-transferable, cannot be combined, and may be modified or canceled at any time.

4. Terms of Sale

4.1 Product Descriptions. We strive for accuracy but may correct errors or update details without notice.

4.2 Availability & Pricing. Prices, products, and memberships may change at any time. Prices are in USD unless stated otherwise and exclude taxes, shipping, and potential foreign exchange fees.

4.3 Purchasing. Orders placed through the Site are offers to purchase. Orders are accepted only upon shipment.

4.4 Orders. We may refuse or limit orders. Delays or substitutions may occur where legally permissible.

4.5 Returns. Returns and refunds are governed by our Return & Refund Policy, which is incorporated here. Eligible returns must be shipped to:

iLOLA LLC
1225 E Sunset Drive, Suite 145 PMB 1130
Bellingham, WA 98226, USA

4.6 Damaged or Incomplete Shipments. Notify us within 14 days if your order arrives damaged or incomplete. Refunds or replacements are at our discretion.

4.7 Payment. By purchasing, you authorize iLOLA and its payment processors to charge your payment method.

4.8 Risk of Loss. Risk of loss passes to you when products are delivered to the carrier (or upon delivery for U.S. orders).

4.9 Taxes & Shipping. You are responsible for applicable taxes and shipping charges.

4.10 Gift Certificates. Expiration rules depend on governing law at the time of purchase.

4.11 Personal Use. Products are for personal use only. We may cancel or limit orders intended for resale.

5. Intellectual Property & Third-Party Content

• All trademarks, logos, content, and technology are owned by or licensed to iLOLA.
  
• The Site may include third-party content or links. We are not responsible for third-party materials.
  
• We use third-party apps and integrations (e.g., subscriptions, personalization, analytics, shipping). Your use of those services is governed by their terms and privacy policies.
  

6. User Contributions

If you upload or submit content (reviews, comments, suggestions, photos, etc.):

• You grant iLOLA a perpetual, royalty-free, worldwide license to use, display, adapt, and distribute that content.
  
• You waive moral rights and agree that we may use your name or likeness in connection with your submission.
  
• You are responsible for ensuring you own or have rights to the content you provide.
  

7. Infringement

We respect intellectual property rights. To report infringement, email copyright@ilolatea.com with:

• Identification of the copyrighted work
  
• Identification of the infringing material (URL/screenshots)
  
• Your contact info
  
• Statements of good-faith belief and accuracy under penalty of perjury
  
• Your signature (electronic or physical)
  

8. Warranties & Disclaimer

The Site, Services, and Products are provided “AS IS” and “AS AVAILABLE.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for purpose, title, and non-infringement. We do not guarantee uninterrupted operation or error-free information.

9. Limitation of Liability

To the maximum extent permitted by law, iLOLA and its affiliates are not liable for indirect, incidental, consequential, or punitive damages, including lost revenue or goodwill. Our aggregate liability will not exceed the amount you paid for the relevant product(s) or, if unrelated to a purchase, $100.

10. Indemnity

You agree to indemnify and hold harmless iLOLA, its affiliates, and their officers, directors, employees, and agents from claims, losses, or expenses arising from:

• Your breach of these Terms
  
• Your or a third party’s misuse of our products
  
• Unauthorized use of your account
  
• Our use of your content submissions
  

11. Termination & Survival

• We may suspend or terminate your access at any time.
  
• Upon termination, your right to use the Site ends immediately.
  
• Sections on intellectual property, warranties, liability, indemnity, disputes, and general terms survive termination.
  

12. Disputes

We want to resolve disputes fairly and efficiently.

Step 1 – Informal Resolution

Contact customersupport@ilolatea.com with your concern. Provide a short description of the issue and your contact details. Allow 60 days for us to attempt resolution.

Step 2 – Mediation

If unresolved, either party may request mediation with a neutral mediator jointly selected by both parties. Mediation will take place in Vancouver, British Columbia, Canada, and may be conducted in person or by videoconference (with mutual agreement).

Step 3 – Arbitration

If mediation fails, either party may refer the matter to binding arbitration in Vancouver, British Columbia, Canada, under the rules of the British Columbia International Commercial Arbitration Centre (BCICAC).

Governing Law & Venue

These Terms and any disputes are governed by the laws of British Columbia and Canada. Any court proceedings outside arbitration will be brought exclusively in the courts of Vancouver, British Columbia, Canada.

13. General Terms

• Force Majeure: We are not responsible for delays caused by events beyond our reasonable control.
  
• No Waiver: A failure to enforce a right is not a waiver of it.
  
• Severability: If one provision is invalid, the rest remain in effect.
  
• Entire Agreement: These Terms and incorporated policies are the full agreement.
  
• Assignment: You may not assign your rights; we may assign ours.
  
• Governing Law: You must comply with all applicable laws.
  
• Electronic Communications: Agreements made electronically are binding.
  
• Notices: We may provide notice via email or posting; you may provide notice via mail or email at the contact below.
  

Notice Address:

iLOLA LLC

1225 E Sunset Drive, Suite 145 PMB 1130

Bellingham, WA 98226, USA

Email: customersupport@ilolatea.com

14. SMS / Mobile Messaging Terms

By opting in to receive SMS/text messages from iLOLA, you consent to recurring automated and non-automated messages. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase.

• Opt-out: Text STOP to +1 (866) 931-8272.
  
• Help: Text HELP or email customersupport@ilolatea.com.
  
• Privacy: Data collected for SMS is handled according to our Privacy Policy.
  
• Disclaimer: Carriers are not liable for delayed or undelivered messages.