Orders placed on iLOLA Online Shop are prepared by our iLOLA team and delivered by USPS, FedEx or UPS. We ship orders Monday through Friday. Purchases made after 1pm (PST) will not begin processing until the next business day. If you place your order after 1pm (PST) on a Friday, your order will be shipped the following week.
Orders under $50: $9.99 Flat Rate
Orders over $50: Free Shipping
All subscriptions: Free Shipping
Expected time to process and ship orders is 3-4 business days. Please note that Weekends and Holidays are not considered business days.
iLOLA support is available weekdays 9am-5pm (PST) at email@example.com. We do our very best to respond to support emails within 2 business days. We are not a “big business”. We are a small, family business that strives to give you the best experience in tea and that includes getting back to you in a timely manner.
Missing or Damaged Products:
If your item is missing or damaged, please reach out to firstname.lastname@example.org so we can immediately rectify this issue.
1902 Cornwall Ave
Bellingham, WA 98225