Frequently Asked Questions

Each Tea Disc is perfectly portioned for one cup (or two for a pot). And because they’re crafted from premium loose-leaf tea, you can enjoy re-steeping them 2–3 times — unlocking layers of flavor with every infusion. They're completely compostable, so there's zero environmental guilt.

Caffeine content varies by blend. Each product page clearly indicates caffeine levels, from caffeine-free herbal blends to energizing morning teas. Perfect for any time of day.

Each Tea Disc is crafted to brew one perfect cup (approximately 8-12 oz), ensuring optimal flavor concentration and the full benefits of our probiotic process.

Store Tea Discs in a cool, dry place away from strong odors and direct sunlight. Our custom humidors provide optimal storage conditions and maintain freshness longer.

We source our tea from premium gardens worldwide, focusing on ethical, sustainable farming practices. Every leaf is selected for quality, flavor, and environmental responsibility.

Tea Discs deliver authentic loose-leaf flavor because they ARE loose-leaf tea just in a revolutionary format. Many customers tell us the taste surpasses their expectations, rivaling the finest traditional brewing methods.

Our probiotic fermentation helps preserve peak flavor and wellness properties for 18–24 months when stored properly in our custom humidors or airtight containers, away from light and moisture.

Our 30-day probiotic fermentation process isn’t just how the tea binds naturally — it also supports gut health, digestion, and overall wellness. We use spore-forming probiotics, which are protected through temperature changes, ensuring their integrity from production to your cup. Every sip is more than tea — it’s a functional luxury.

Conventional tea bags can release billions of microplastics into your cup. By escaping the tea bag, our Tea Discs leave no waste behind — just pure tea and a positive impact for the planet.

Conventional tea bags can release billions of microplastics into a single cup. By escaping the tea bag, our Tea Discs leave no waste behind — just pure loose-leaf tea and a positive impact for the planet.

Our gift sets aren’t just tea — they’re an experience from the moment you open the box. Each set is presented in soft-touch packaging accented with subtle rose gold metallics against bold black — a design that feels as luxurious as the tea inside. Gift sets feature beautiful combinations of Tea Discs, accessories.Each set is curated for different occasions and preferences.

We offer customization for corporate gifts and special occasions. Contact our team to discuss personalized packaging, custom blends, or branded options for your needs.

Discs were designed to be house in the Tea Disc Humidor, that block air, light and maintain the perfect humidity. When stored in the Tea Disc Humidor it can last 5-20 years or more.

We process orders quickly — typically within 24–48 hours — and partner with trusted carriers to deliver within 3–7 business days. While delivery times may vary during peak seasons or carrier delays, we’ll always support you with tracking and updates until your tea arrives.

Yes! We offer free shipping on orders over a certain threshold and to our Members. Check our website for current promotions and shipping thresholds for your region.

All products are carefully packaged in elegant, sustainable materials that protect your tea while minimizing environmental impact. Our packaging is designed to arrive as beautifully as it leaves our facility.

Absolutely! You'll receive tracking information as soon as your order ships, allowing you to follow your package from our facility to your door.

We take great care in packaging, but if anything arrives damaged, contact us immediately with photos. We'll rush a replacement to you at no charge.

Contact us as soon as possible if you need to modify your order. We'll do our best to accommodate changes before shipping, though orders in progress may not be modifiable.

We prefer shipping to physical addresses to ensure safe delivery of your premium products. Contact us if you have specific delivery requirements.

We offer a 30-day satisfaction guarantee because we believe your tea experience should be nothing short of exceptional. If you don't love your tea experience, we'll do everything we can to make it right. Tea is a food product and hence cannot be returned when opened. If you would like to return your purchase, contact us for a return label. Once received we will offer a full refund*, credit* or exchange. Your satisfaction is our priority.*Shipping and handling fee may apply

Our refund policy is full refund less shipping and handling fees. Tea is considered a food item and cannot be returned if opened. When your item is returned, we require 7-9 Business days to review the package and assess the refund options, including refund, store credit and exchange. For more detailed information please see our refund policy.

While our teas are natural and high-quality, we recommend consulting with your healthcare provider before consuming any tea products during pregnancy or nursing, especially regarding caffeine content.

Yes! Our subscriptions ensure you never run out of your favorite Tea Discs. Choose how often you receive them, pause or swap blends anytime, and cancel when you need — full control, no commitment.

Our caffeine-free herbal blends may be suitable for children, but we recommend consulting with a pediatrician first. Always supervise children around hot beverages and brewing equipment.

Yes, all our products undergo rigorous quality testing for safety, purity, and flavor. We maintain the highest standards throughout our sourcing and production process.

We’re proud to partner with world-class retailers and luxury names such as Neiman Marcus, Horchow, and Dior, and iLOLA has been featured by Oprah, Hearst Magazines and much more. Some of our partnerships are under NDA, and we continue to expand selectively with retailers, spas, and hotels that align with our values of luxury, innovation, and sustainability. If you’d like to explore opportunities, we’d love to connect.